Thank you for visiting our webpage. When you purchase an item on our On-Line Store and go to "CHECK OUT", we are immediately notified that your order has been placed. We will promptly contact you with our lowest available shipping quote and total. We will, at that time, ask you if this total meets with your approval and only then do we process your order.
RETURNS
The Teddy Bear Abbey has a customer satisfaction guarantee. If your order arrives damaged or is in any way not what you ordered, you must call within 5 days of your receipt of the item to receive a return authorization. You will be responsible to ship and insure the item to be returned. *Please note: special order items require special arrangements, so please call The Teddy Bear Abbey if you have questions regarding the return policy on a special order item.
LAYAWAY
Our layaway policy requires a 25% down payment, after which we will contact you to work out a payment schedule until items are paid off. Under the layaway plan, items will not ship until paid in full.
CANCELATIONS
There is a 10% charge on cancelled orders which you can use as store credit for use on a future purchase.
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